FAQ's
Please read the FAQ's below. If you can't find the awnser you're looking for please contact us here.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll return your order within 30 days.
How much do I pay for shipping?
All orders include FREE & fast delivery Australia wide, no matter how many products you order.
When will I get my order?
All orders are processed quickly and typically arrive within 5–7 business days. Once your order has been shipped, you’ll receive tracking details so you can follow it every step of the way. Let us know if you need any help!
Help I think my order is lost/hasn't been delivered?
If your order hasn’t arrived within the expected timeframe, don’t worry — we’re here to help. First, check your tracking link for the most up-to-date information. If it shows no movement or it’s past the delivery window, please contact us with your order number and we’ll investigate right away and make sure you’re taken care of.
Do you ship internationally?
At this time we only deliver our products to customers in Australia.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
Return Policy
We accept returns within the specified timeframe for a full refund or exchange. All items must be in their original condition.
- Return window: 30 days from delivery
- Items must be unused and in original packaging
- Proof of purchase required
How to Return
Follow these simple steps to initiate your return:
- Contact our customer service team
- Receive return authorization and shipping label
- Pack item securely with original packaging
- Ship item back using provided label
- Refund processed within 5-7 business days